Privacy Policy

Last reviewed: 25 October 2026 Who is responsible Begsta Afro Foods is responsible for personal information handled through this website. Contact us at BegstaAfrofoods@gmail.com, 07400509860, or 22-24 Tay Walk, Cumbernauld, Glasgow G67 1BU. Information we use Enquiries contain your name, email, message, and optional phone number. We use these details only to respond and deal with your request. Please do not send payment details, passwords, or sensitive personal information. Providing contact details is necessary for us to reply; a phone number is optional. Why we use it We rely on legitimate interests to respond to general enquiries and keep the website secure. Where you ask us to take steps towards an arrangement with you, processing may be necessary for those pre-contract steps. We do not use enquiry details for marketing or automated decision-making. Security and support Hosting services may process IP addresses and technical request information to operate and protect the site. Administrator account identifiers and session times are used to secure staff access. Admin support tickets go to our appointed website developer and contain the administrator's reply email and the issue they describe. Customer messages are not automatically copied into support tickets. Who receives information Enquiry emails go to the business inbox through Resend. Google/Firebase provides hosting, staff authentication and website data services. Our email provider processes correspondence in our inbox. These providers and our developer receive only the information needed for their roles. We do not sell personal information. International processing Providers may process information outside the UK. Resend states that stored email data is held in the United States. Provider data-processing terms describe the contractual safeguards for international processing. Contact us for information about the safeguards applicable to your enquiry. How long information is kept We review enquiry correspondence six months after the last response and remove it unless the matter is ongoing or a legal reason requires retention. Website support correspondence is reviewed twelve months after resolution. Resend states that email and log data is normally retained for 30 days on standard plans. Provider security and audit logs follow their configured or required retention. Enquiry messages are not stored in the website database. Admin sessions expire after eight hours, or two hours of inactivity; expired session records are scheduled for database deletion. Your rights You can ask to access or correct your information, request erasure or restriction, and request portability where it applies. You may object to processing based on legitimate interests, including security or general-enquiry processing; contact us to explain your objection. Rights can depend on the circumstances. We normally respond to a rights request within one month and may need to verify identity proportionately. Maps and external services Google Maps is not loaded until you select Load Google map. Loading it shares technical information with Google and may enable Google cookies. Close map stops the embedded connection; your browser settings control cookies already set. External email, WhatsApp and directions links connect you to their respective providers when selected. Questions or complaints Contact the business using the details above. You can also raise a concern with the UK's Information Commissioner's Office at ico.org.uk.